The cybersecurity company was grappling with several internal operational inefficiencies that hindered productivity and employee satisfaction
The company needed a solution to streamline employee services, centralize communication, and foster a more collaborative internal environment.
The cybersecurity company was grappling with several internal operational inefficiencies The company's essential employee self-service tools, such as HR services (leave requests, benefits inquiries), IT support, and financial services, were spread across multiple platforms.
Employees had to switch between systems to complete everyday tasks, leading to confusion and wasted time. that hindered productivity and employee satisfaction
There was no single portal to access company-wide updates, news, or events.
Employees often missed important announcements, as information was scattered across different email chains or internal platforms.
The fragmented experience negatively impacted employee morale and engagement.
Time-consuming processes decreased overall operational efficiency and productivity.
To address these issues, the company deployed a centralized internal portal using Pega Constellation and Pega React SDK. This combination provided a modern, scalable solution for internal collaboration and operational efficiency.
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Consolidated all essential employee services (HR, finance, and IT) into one unified system within the portal.
Employees could submit leave requests, access payroll information, and request IT support through a single interface.
Introduced a news and events section for company announcements, event schedules, and key business updates.
Enabled interactive features like discussion boards and file-sharing tools to foster collaboration across teams.
With the Pega React SDK, the portal provided an intuitive, user-friendly interface that allowed employees to customize their dashboards.
Employees could access frequently used tools and services quickly through personalized menus and widgets.
Leveraged Pega Constellation for rapid, low-code development, ensuring faster deployment and continuous improvement through regular updates.
The system was designed to be scalable, allowing future integration of new tools and features as business needs evolved.
The deployment of the internal portal brought significant improvements to the company's internal operations and employee experience
By consolidating self-service tools into one platform, task completion times were reduced by 40%, allowing employees to focus on higher-value activities.
Centralized access to services eliminated the need for employees to log in to multiple systems, reducing workflow bottlenecks
The unified portal simplified internal processes and provided easy access to important information.
Employee engagement surveys reported a 35% increase in satisfaction, as employees found it easier to complete routine tasks and stay informed.
The centralized news and events hub enhanced internal communication and reduced missed updates.
Important announcements were visible to all employees in real time, promoting a sense of connectedness across the organization.
The consolidation of platforms reduced ongoing maintenance and operational costs, as the company no longer relied on multiple third-party systems.Automated features within the portal reduced administrative workloads for HR and IT support teams.
The portal was designed with future scalability in mind, allowing for easy integration of additional features or new business services as the company’s needs grew.
Regular feedback from employees enabled continuous improvements and updates to the portal's functionality.
